Delivery Policy

Every time you make a purchase on Happy Babies Mart, you may opt for delivery. Happy Babies Mart offers delivery for almost every region in Cambodia.

What You Need To Know

Happy Babies Mart strives to deliver your order in a timely manner. Deliveries can be done to business locations or to your household. This is the stipulated lead time that we adhere to.

     - Same-day delivery: all orders placed before 12:00am (only products fulfill by Happy Babies Mart) will arrive before 7:00 pm on the same day. This service is currently available within Phnom Penh only. The delivery process begins at 12:00am every day. Shipping fees may vary based on the order amount and product specifications.

     - Next day delivery: all orders placed before 5:00 pm will arrive before 7:00 pm on the next day.

As Happy Babies Mart’s office will be closed on Sunday and during long Public Holidays (Khmer New Year, King's Birthday, Pchum Ben, Water Festival), all orders placed on those days will only be processed for delivery on the next working day.

Re-delivery

We will attempt re-delivery at least once per day for three consecutive days if the first delivery attempt failed. Deliveries will be done within 3 business days. If all attempts fail, the order will be returned to our warehouse and will be awaiting your pick-up.

Returns

Happy Babies Mart will bear all shipping costs for approved returns. Click here to find out more.

For remote locations that are not within our service locations, feel free to visit our office to drop off your returns during our working hours.

Get In Touch:

If you are still uncertain, need assistance, or have any questions about your return, refund or need instructions on how to return an item, please contact our Customer Care team. *We’re happy to help!

*Reach us by email at hi.happybiesmart@gmail.com or by phone at +855 12 871 891. Our dedicated team is available Monday to Saturday from 9:00 am to 9:00 pm. We would appreciate it if you have your account information handy when getting in touch. We wish to offer you the best service possible, please allow up to 48 hours for an email response.